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Insights,Power of brands

When You Are Not the Star in Your Story

It can be hard to accept, but when it comes to your brand story it would be wrong to think you are the main star or hero. Then, who is the protagonist? Your customer! He or she is the main character in your brand’s story, and you will help him/her as a guide to reaching success. But a big question arises here, how do you know what success looks like for your customer, and how will you be the perfect guide to help them reach that? The best way to know what success looks like for your customer is through...
Marketing Research

Why marketing experiments are useful in analyzing email marketing?

How are you measuring and analyzing your email marketing communications? Email marketing, like most digital communications, is a great source of information. Depending on your email marketing platform you can find many things to measure and analyze from each email or campaign you send. You can look at metrics like open rate, click rate, conversion rate, etc. But all these metrics have almost no significance if they are not measured against something else. I have learned a lot Marketing Experiments with email marketing. A few years ago I was lucky to meet a customer analytics company that taught me about...
Marketing Research

The most common survey question mistakes to avoid.

How hard can it be to write a survey? The process might not be complicated, but writing the right type of questions, and using best practices will make your survey better, and give you the answers you need from your customers to accomplish your main objective. I enjoy the whole process of writing survey questions. I like to imagine the respondents reading the questions and answering them. That helps me to get in the mindset of the customers and see it with different eyes. There are many Do’s and Don’ts when writing survey questions. You can get the do’s right...
Marketing Research

The right way to approach qualitative research in a data-driven company.

Have you ever worked in a data-driven company or environment? The company I work for is very focused on data, and I will not deny it, data is great! I love that most of our decisions are well informed, and we have very clear KPIs to follow. But when we are talking about qualitative research studies in my experience it has been very challenging to get everyone on the right mindset. If the senior management in your company or your internal customers are used to seeing information always backed up by numbers, and you are working on a qualitative research...
Marketing Research

Does marketing research add value to a business?

Are you wondering if marketing research is what you need in your current project or job? Have you ever wondered if marketing research brings value to a brand or business? Well, in my experience it does. I have been very lucky to be part of several marketing research projects. I am no expert in the subject by any means, but I have enjoyed the process of building research projects and the value it can bring to a company, so for me, the answer is it does ad value, but you have to be very careful of where you start. In...